On its face, Amazon's DSP program appears to be a smart business proposition for everyone involved. But many owners have found themselves barely breaking even or feeling trapped. | Illustration: Christopher T. Fong/Protocol On a Veterans Affairs job board, between advertisements for public loan forgiveness and a Red Cross blood drive, is an attractive small-business opportunity for returning soldiers. Want to finally be the boss of your own future? Amazon will offer you the chance to start your own delivery company, no experience required. And in return, each individual LLC owner gets their own ready-made, money-churning delivery business supplied with Amazon's seemingly boundless demand. Francisco Ramos, an owner based in Denver, said he believes that Amazon's system can make owners even more than the money advertised, and that those who fail to hit the range are simply making poor business decisions. Ramos, who feels sympathy for Amazon's business practices, believes the company's decision-making is oriented toward maintaining delivery speeds and pleasing the customer, sometimes regardless of the consequences for specific DSPs. For example, Ramos said that Amazon sometimes added DSPs with new, less-qualified owners just to ensure that deliveries were always fast (especially during the peak months of the coronavirus pandemic), even when there was less work available for each LLC. "Their targets, you've gotta be barely average to hit those targets. And if you try a little harder, those targets are a piece of cake to blow right by," he said. Ramos had the opposite perspective. "You've started a business, this is on you. You have a lot of people that are playing the Amazon employee mindset. But this is on you," he said. After the DSP owner is paid by Amazon, the owner then has to pay the drivers, taxes, leases on the vans, repairs to the vans, new clothing (the physicality of the job means some drivers go through gear every couple of weeks), worker's comp and other costs. Though Amazon directly pays the LLC for its drivers' regular wages, it does not always explicitly compensate them for overtime hours. For DSPs where the warehouse location is far from both the headquarters and route - this is more common in rural delivery areas - the drivers usually rack up many overtime hours driving to and from the route, and Amazon doesn't pay for those extra hours (though it does provide bonuses for excellent delivery scores, which owners could choose to use to pay the overtime), according to some owners. This owner is not the only one to depend on PPP loans to maintain cash flow. In January 2022, a DSP owner in Durham, North Carolina, alleged in a suit against Amazon Logistics that the company knew that DSP owners had to rely on PPP loans for cash flow and that Amazon actively encouraged it. "Vans would get stuck," Schmutzer said. "We were required to use this vehicle, required to put it on this route. There was no exception for it." camera bag cyber mondaybolsas gucci imitación precio
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